Current Job Opportunities
MBNA Canada is proud to be one of Canada's Top 100 Employers for 2007 as featured in MacLean's Magazine. MBNA Canada has also been named as one of Canada's Top 10 Employers in the National Capital Region. We are looking for qualified people to fill the following positions:
We thank all candidates for their interest in MBNA Canada Bank; however, only those selected for an interview will be contacted. MBNA Canada is an Equal Opportunity Employer. We currently do not have any summer student opportunities available.
Customer Assistance Account Manager
Confident and self-motivated? Using your strong skills in communications and diplomacy, you will review delinquent and past-due accounts to make payment arrangements while maintaining strong customer relationships. Applicants must be able to convey a professional, courteous and positive attitude while working in a high-volume environment. Ability to speak both French and English (bilingual) is an asset, but is not required.
Schedule
Shifts range Monday though Thursday between the hours of 8 a.m. and 11 p.m. and Friday 8 a.m. and 9 p.m. Applicants must be available to work a minimum of 2 Saturdays per month between the hours of 8 a.m. and 7 p.m.Salary
$29,000 per year plus 10-15% shift differentialPotential for significant monthly incentive bonus
Language Premium for tested bilingual (English and French) candidates
Industry-leading benefits program
Location
Ottawa, OntarioTo apply for this position online, email your resume to canada@mbnacareers.com1.
In the subject line of your email, please include the job title and reference source code #2237.
Customer Service Associate - Full Time
Bank of America Customer Service Associates strive to delight our customers in every customer interaction by assisting customers on the phone, or through correspondence (faxes and emails), with questions or issues regarding their credit card accounts.
Customer Service Associates are required to market and sell multiple bank products. You must have the ability to optimize sales opportunities, while taking into consideration the customer's satisfaction and needs. While customer calls are mostly routine, our Associates must have the ability to know when to deviate from standard procedures and scripts to find an appropriate resolution for the customer.
Required Qualifications
- You must possess good communication and problem-solving skills
- Ability to work in a fast-paced environment and to multi-task
- Ability to use a computerized system for performing customer transactions, gathering and researching information, and resolving customer issues
- Some previous customer service experience is generally preferred
Schedule
- Full-Time
Rotating shifts range between the hours of 7 a.m. and 1 a.m., including weekends and holidays. Applicants must be available to attend 5-6 weeks of paid training.
Salary
- $29,000 ($13.94 hourly) per year plus 10-15% shift differential
- Potential for significant monthly incentive bonus
- Language Premium for tested bilingual (English and French) candidates
- Industry-leading benefits program
Location
Ottawa, Ontario
To apply for this position online, email your resume to canada@mbnacareers.com1.
In the subject line of your email, please include the job title and reference source code #2237.
Customer Marketing Specialist
Working in our fast-paced, exciting sales environment, you will provide high-quality product promotion and sales through outbound customer calling. You will also identify and resolve any customer concerns to create a positive sales experience. Applicants must have strong communications skills, natural sales skills and the ability to work in a high-volume sales environment. Ability to speak both French and English (bilingual) is an asset, but is not required.
Schedule
Monday to Thursday from 2 p.m. to 11:30 p.m. and Friday from 11 a.m. to 5 p.m. Applicants must also be available to work a minimum of one Saturday per month from 10 a.m. to 4 p.m.Salary
$29,000 per year plus 10-15% shift differential for full-time workers*Potential for significant monthly incentive bonus
Language Premium for tested bilingual (English and French) candidates
Industry-leading benefits program for full-time workers*
* Salary and benefits programs may differ for part-time workers
Location
Ottawa, OntarioTo apply for this position online, email your resume to canada@mbnacareers.com1.
In the subject line of your email, please include the job title and reference source code #2237.
1To protect our customers’ privacy, this MBNA Canada Careers mailbox does not respond to any customer service related emails. Our customer service department can be reached by telephone 24 hours per day at 1.800.404.1319.