Public Accountability Statement
2007 was an exciting year for MBNA Canada Bank, (“MBNA”), an affiliate of Bank of America. We celebrated our first 10 years of success as the leading provider of co-branded and affinity credit cards; we acquired the CUETS credit card issuing business, establishing CUETS Financial Ltd. as a subsidiary financial entity, and our continued loan growth made us the largest MasterCard issuer in Canada. MBNA Canada Bank was selected as one of Canada’s Top 100 Employers for the fourth consecutive year and was selected as one of the National Capital Region’s Top Employers for 2008.
Our associates invested over 27,000 hours of their time volunteering in our communities, creating a better environment within which we live and work. We held the 8th largest United Way Centraide campaign in the City of Ottawa, generating over $302,000 for the local United Way campaign in 2007.
Our Public Accountability Statement highlights MBNA Canada Bank’s commitment to:
- Our customers by delighting them with quality products and services
- Our associates, each of whom deserves an opportunity to succeed, grow, and enjoy the rewards of their talent and hard work
- Our community and the environment
Complete Public Accountability Statement 2007 (PDF)
MBNA Canada Bank, Canada's largest MasterCard issuer, is committed to providing superior customer service. What sets us apart is our commitment to finding the right customers and keeping them. We achieve this through our commitment to upholding the highest standards of corporate governance and ethical conduct in all we do. Our management processes, structures and policies help ensure compliance with laws and regulations and provide clear lines of sight for decision-making and accountability.
At MBNA, customer service is our top priority. Our highly skilled customer satisfaction specialists and our secure online account access are available 24 hours a day, 7 days a week, which means you can enjoy a wide range of products and services designed to conveniently meet your personal financial needs.
MBNA Canada Bank's community relations and donations programs continually reaffirm our longstanding commitment to assisting others. By supporting and encouraging positive community involvement and initiatives, MBNA seeks to improve the quality of life for people in communities where MBNA employees live and work.
Our programs help create opportunities for people who are disadvantaged, with funding targeted to initiatives in education, human services and health services. We also encourage our people to volunteer, and provide each employee with four hours of company time each month to volunteer with the community organization of their choice. In addition, the Volunteer Service Donation Award recognizes individuals who have contributed 40 or more hours to a specific community organization in a calendar year by making a $500 donation to that organization.
Success in any business comes from knowing one's customers. MBNA's millions of customers represent a variety of cultures and backgrounds. So do our thousands of MBNA associates. We hire people who like people—which is a large part of why our products are ranked at or near the top in the industry for customer loyalty.
MBNA is absolutely committed to fairness and equal opportunity for all of our associates, each of whom deserves an opportunity to succeed, grow, and enjoy the rewards of their talent and hard work.
Our parent company, Bank of America operates an extensive internal Learning and Leadership Development line of business which provides professional development opportunities, skill enhancement, and leadership education throughout the corporation. Our learning programs help associates value differences in all situations—not just in the workforce, but among our millions of customers.
By promoting a better understanding of differences, MBNA associates are more effective at working together and leading, as well as more effective at interacting with each customer.
At Bank of America, our environmental policies are shaped by our conviction that the health of our company is dependent on the health of communities and our society. Understanding that every part of our business has a potential impact on our environment, we commit to integrating environmental policy into our company's operations at every level.
We strive to decrease our impact on the environment by:
- Exhibiting environmental sensitivity in our core business products and services
- Implementing programs to recycle, reduce consumption, emissions and eliminate waste
We work with customers by offering products and services that minimize impacts and promote sustainable development, including online account access and paperless statements.