Contact Us—Personal Credit
Make a Payment
| Pay By Mail: | MBNA Canada P.O. Box 4369, Station A Toronto, ON M5W 3P2 Please be sure to include your account number on your cheque or money order. Payments are processed daily Monday-Friday and are credited upon receipt. If making a payment by mail, be sure to allow up to 10 days for your payment to be received and posted to your account. |
| Pre-Authorized Debit: | Download the PDF form: Electronic Debit Authorization Form (PDF format requires Adobe Reader) Complete the form and mail to: MBNA Canada P.O. Box 9625, Station T Ottawa, ON K1G 9Z9 Or fax to: 1.800.871.0994 |
| Western Union®: | Visit www.westernunion.ca for location information City Code: mbnacanada, ON |
Apply for personal credit
| Flexible credit: | Platinum Prestige Line® Call: 1.888.733.4720 Get cash for vacations, home improvements or other major purchases—whenever and wherever you need it. |
| Predictable monthly payments: | FixPay Platinum Plus® Call: 1.877.SAVE.NOW (1.877.728.3669) Get money for debt consolidation or to make a large purchase—all with predictable monthly payments. |
Contact Customer Service
| For current balance and payment information, sign in to Online Access. To transfer money to your personal account, order access cheques, get help with your account, or to inquire about MBNA products and services: | |
| Customer Service: | 1.800.404.1319 |
| Hearing Impaired (TTY/TDD): | 1.800.872.5758 |
| From outside Canada: | 1.613.907.3505 (call collect) |
MBNA is at your service with helpful step-by-step information to assist in resolving any concerns you might have about your account. | |
Get cash and transfer balances
| Get cash from an ATM: |  Find a MasterCard ATM» Learn how to obtain a PIN» |
| Get cash from a bank: | If you need cash and don't have your PIN, take your credit card and another piece of identification into any bank displaying a MasterCard logo. |
| Request a balance transfer: | 1.800.404.1346 |
Need more information? MBNA Customer Service associates are at your service to open new accounts or answer questions regarding existing accounts 24 hours a day, 7 days a week.
Call 1.800.404.1319.