Accessibility

Hearing impairment

In Ireland, Eircom provides a service to hearing impaired people by providing them with a minicom on their phone and, when they want to make a call, they dial 1800 207 900. This action takes them through to an operator who acts as a middle man between the customer and the person they are calling. The service works as an interpreter service for the deaf. For example, when a hearing impaired customer calls MBNA, the customer types their question to the operator, the operator passes the question on to the specialist and the operator then types the answer back to the customer.

Speech impediment

We will accept a letter of authority to enable us to deal with any person who wishes to nominate a third party to speak on their behalf. We will also accept verbal authority to deal with third parties, but only on a case-by-case basis.

Visually impaired

We can arrange to have customer requests for alternative transcription, such as large print, Braille, audio and CD. When a customer calls through to our Customer Satisfaction Department and requests this service, our representative will take the customers details and email them to our support team. We will then assign each customer a unique reference and generic MBNA PO Box address to ensure that we capture all customer correspondence (i.e., statements, letters, PINs, card carriers, cheques, promo cheques, etc.). We will send the customer an introductory letter in their chosen transcribed format.

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