Privacy Policies

Privacy statement

This is the privacy statement of MBNA Europe Bank Limited ("MBNA"). Whilst exploring the services offered through this and websites owned by other members of the MBNA group, please be alert for and review any specialised privacy statements and terms of use applicable to particular products or websites, or portions thereof, as they may differ depending on group, company, product or service.


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Further protection of your privacy-policies of other service providers

Whilst exploring the services offered through MBNA's website, please be aware that other online retailers, partners, third party internet sites, and third party services accessible through MBNA's website have separate privacy and data collection policies and practices which are independent of and may differ from MBNA's policies and practices. MBNA is not responsible or liable for these independent policies and practices. It is your responsibility to review them and decide whether such policies and practices satisfactorily protect your rights.


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Customer privacy is important to us

At MBNA, we are committed to providing our customers with the finest products backed by consistently top-quality service. However, we fully recognise the importance of keeping our customers' personal and account information secure.

  • We use established and exacting security standards to protect customer information from unauthorised access.
  • We verify the identity of our customers through the use of personal passwords or other information before assisting them.
  • We also use vigilant protection measures in order to protect our customers' accounts from fraudulent use.

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Personal information

The MBNA website server automatically recognises and records the domain name from which you access the internet and the names of the pages you visited while at our site. In doing this, we do not gather or store any personal information about you. We do not store your electronic mail address (unless you choose to provide that to us). The information gathered may be used to improve the content of the MBNA website and make it more useful. Any personal information which you provide to us when you apply for a product or hold an account with us will be used in accordance with the terms and conditions of the particular agreement which you have entered into with us and in accordance with data protection legislation in the Republic of Ireland.


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Right to access, rectification or erasure of data

Under the Data Protection Acts 1988 and 2003, you are entitled to a copy of any personal data that we hold for you. You are also entitled to have your personal data corrected if inaccurate or erased if we do not have a legitimate reason for retaining your data. For further information, please write to the Compliance Manager, MBNA Europe Bank Limited, Dublin Road, Carrick-on-Shannon, Co Leitrim.

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Advertising services

MBNA uses third party companies to serve ads on our website and other websites. These companies help MBNA execute, optimise, and measure the effectiveness of our online banner advertising programmes. These companies use cookies and non-personally identifiable information (for example, information that does not include name, address, email address or telephone number) about your visit to this and other websites to measure advertising effectiveness and to provide ads about goods and services that may interest you. If you would like to learn more about these practices, view the privacy notices of these third party companies or opt out of their use of non-personally identifiable information, click here to link to our third party advertising service provider below.

Bluestreak
www.bluestreak.com

MBNA's banner advertisements and online applications may contain small graphics with tags in them. These tags are not personally identifiable and work in conjunction with these cookies. These tags allow us to measure the effectiveness and response rates of our advertising.


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Use of cookies

Some MBNA websites use a feature of your internet browser called a cookie. Cookies are files that are placed on your computer's hard drive or in your browser memory. MBNA uses cookies to make your internet sessions easy and to maintain security. For example, MBNA uses cookies to verify your identity, remember your personal settings such as your offer preferences, and to monitor your use of MBNA websites to improve our services. If you choose not to enable cookies on your browser, you will not be able to use some of the services offered on MBNA's websites.


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Privacy statement changes

We may change this Privacy statement from time to time. When such a change is made, we will post a revised version on this website. Changes will be effective when they are posted. It is your responsibility to review this Privacy statement from time to time to be aware of any such change. Your continued use of the service will indicate your agreement to any such change.

This Privacy statement was last reviewed January 2008.

This privacy statement is published by MBNA Europe Bank Limited registered in England under number 2783251. The Registered Office address is Stansfield House, Chester Business Park, Wrexham Road, Chester, CH4 9QQ. MBNA is at your service 24/7 and can be contacted via telephone on 1800 409 511.


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