Contact Us—Personal Credit Cards
- Make a payment
- Apply for a credit card
- Contact Customer Service
- Redeem your Rewards Points
- Transfer balances and get cash
- Abbey credit card customers
Make a payment
| Pay online: | Log on to Online Banking Payments taken before 5 p.m., Monday to Friday will be credited to your MBNA credit card account in 2 working days. Payments made after 5 p.m. or on weekends or bank holidays will be credited to your account in 3 working days. Payments made after 2:30 p.m. on the last day of each month will take an extra day to be credited to your account. In all cases, you will see your payment in Online Banking the day after it is credited to your account. Note: Whilst we do not set restrictions on the amount you can pay using your debit card on our Online Banking site, your debit card issuer may set a transaction limit. |
| Pay by post: | Post your cheque together with the completed bank giro slip (at the bottom of your statement) to: Card Services Please make your cheque payable to MBNA EBL and remember to write your card number on the front of the cheque and your name and address on the reverse of the cheque. Be sure to allow up to 5 working days before your payment due date shown on your statement. This may take longer if you use 2nd class post. |
| Pay by phone/Internet Banking (Faster payments): | Please contact your bank to take advantage of this service. You will need (1) your credit card number, (2) our bank account: 70328725 and (3) our sort code: 08-61-30. Please allow up to 4 working days for telephone/internet banking payments. Faster Payments received Monday to Friday before 4pm will be credited to your account the same working day. After 4pm, or on a weekend/bank holiday, they will be credited to your account the next working day. Payments can be seen on your account the day after being credited. |
| Pay at a bank: | Use the Bank Giro Credit slip at the bottom of your statement. All types of payment, including cash, should be made at least 5 working days before the due date shown on your statement. A bank other than the Co–operative Bank may charge a fee. |
Apply for a credit card
| Apply online: | We have a wide range of popular MBNA credit cards to choose from with great rates on balance transfers and card purchases. |
| Apply by phone: | 0800 068 8788 |
Contact Customer Service
| Access your account: | Log on to Online Banking to check your account information, view your monthly statements and current account activity, transfer balances, request a credit limit increase, pay your bill or let us know your new contact details. |
| Customer Service: | 0800 062 062 24 hours, 7 days |
| From outside the U.K.: | +44 1244 672 111 (reverse charges) |
| Typetalk telecommunication for the deaf: | 18001 0800 062 062 |
| Card registry: | Card Alert 0800 015 9327 Monday to Thursday 8 a.m. to 8 p.m. Friday 8 a.m. to 7 p.m. Saturday to Sunday 9 a.m. to 1 p.m. |
| Payment protection cover: | Customer Service 0800 062 621 24 hours, 7 days Claims 0800 169 2359 Monday to Friday 9 a.m. to 5 p.m. |
Redeem your Reward Points
| MBNA Points | Log on to Online Banking
Once logged on simply click the rewards link which is located at the bottom of your account summary page. |
Transfer balances and get cash
| Transfer balances: | Log on to Online Banking You can transfer a balance from other credit cards and store cards to your MBNA credit card. After you log on, click the "Transfer Balances" tab then "Transfer a credit or store card balance" and submit a secure electronic form to us. Learn more. You can also transfer balances by calling us on 0800 933 944. |
| Money transfer: | You can move money from your credit card to your current account with a money transfer. The process is the same as a balance transfer. |
| Get cash from an ATM: |    Locate a MasterCard ATM Locate a Visa ATM Locate an American Express ATM |
| Get cash from a bank: | If you need cash and don't have your PIN, take your credit card and another piece of identification into any bank displaying the logo on your credit card: MasterCard, or Visa. Cash service for American Express cardholders is only available from cashpoints and not over the counter. |
Abbey Credit Card Customers
| More information about the change to MBNA | |
| Online | www.mbna.co.uk/abbey |
| By phone: | 0800 731 3124 |
| About MBNA | Learn more |
| Access Online Banking | Log in here |