Contact Us—Insurance and Loans

Personal loans
Car and home insurance
LifestyleProtect
Payment Protection Cover
Identity Protection
Card Protection
Travel Insurance

Loans

MBNA no longer provide a loan service to new customers. Existing loan customers should use the contact details below.
Maintain your account:	Use our secure e-forms to change your contact or bank details, change your payment date, or request a tax certificate.
Customer Service:	0800 551 441 9 a.m. to 5 p.m.

Find out about a secured homeowner loan, mortgage or unsecured personal loan through First Union. Call them free on 0800 288 8893.

Car and home insurance

MBNA no longer offer car or home insurance to new customers . If you are a policy holder or we have previously quoted for you, please contact us on the following numbers:
Car and home insurance:	0800 389 4488 Monday to Friday, 8 a.m. to 8 p.m.

Learn more about comparing car insurance »

LifestyleProtect

Apply now:	0800 169 2632 Monday to Friday, 9 a.m. to 7 p.m.
Customer Service:	0800 169 2632 Monday to Friday, 9 a.m. to 7 p.m.
Make a claim:	0800 531 6220 9 a.m. to 5 p.m., Monday to Friday Fax: 01372 479451 TypeTalk: 18001 0800 169 2350 Send all completed claims forms and claims-related matters to: St. Andrews Group PLC Claims Management Department PO Box 741 Leeds LS1 9HB

Payment Protection Cover

Customer Service:	0800 062 621 24 hours, 7 days
Make a claim:	0800 169 2350 9 a.m. to 5 p.m., Monday to Friday Fax: 01372 479451 TypeTalk: 18001 0800 169 2350 Send all completed claims forms and claims-related matters to: St. Andrews Group PLC Claims Management Department PO Box 741 Leeds LS1 9HB

Identity Protection

Apply now:

0800 062 062
24 hours, 7 days

Customer Service:

CPP
0844 848 4277
8 a.m. to 8 p.m., 7 days

BT residential customers: calls will cost no more than 5p per minute, plus 6p call set-up fee (effective June 2008)
Non-BT residential customers: phone line prices may be different

Make a claim:

CPP
0844 848 4277
8 a.m. to 8 p.m., 7 days

Please include these records when you send us your claim form:

• Personal action plan, which you can get from your identity theft expert. It includes a log to keep an accurate record of everything you do.

• Copies of letters and details of all transactions. If you make a telephone call, record the date, time and duration of the call.

Records of your expenses, such as phone charges, receipts and postage.

Card Protection

Apply now:

0800 062 062
24 hours, 7 days

Customer Service:

CPP
0844 848 2914
8 a.m. to 8 p.m., 7 days

BT residential customers: calls will cost no more than 5p per minute, plus 6p call set-up fee (effective June 2008)
Non-BT residential customers: phone line prices may be different

Make a claim:

CPP
Report Lost/Stolen Cards
Inside UK:
0808 100 2255
Outside UK:
+44 1904 544 622
Lines open 24 hours, 7 days

Request a Claim Form
0844 848 2914
Lines open 24 hours, 7 days

Report any loss or theft within 24 hours of discovery. Please include the records below when you send us your claim form:

• Original receipts (not copies)

• All supporting documents. For example, if we need to reimburse you for transportation, we'll require receipts documenting how much you have spent. An example of a supporting document is evidence that you have reported the loss of your handbag or wallet to the police.

All claims are processed within 14 days. Any claims that require emergency assistance will be processed at point of notification. Please see policy terms and conditions for more information.

Travel Insurance

Customer Service:

0800 023 2163 (freephone, may be recorded)
8 a.m. to 8 p.m., Monday to Friday

Email: customer-services@mbna-travel.co.uk

Write to us at:
MBNA Travel Insurance
Beaufort House
Cricket Field Road
Uxbridge
Middlesex
UB8 1QD

Make a claim:

0800 023 2163
8 a.m. to 8 p.m., Monday to Friday

Write to us at:
MBNA Claims Department
White Horse Insurance Ireland Limited
PO Box 258
Wavell House
Rossendale
BB4 0BQ

Emergency medical assistance:

AXA assistance
0845 271 4482 (quote reference code WHIL/ADMS/11/07)
24 hours, 7 days